Last updated: January 2024
1. Introduction
Credit Group Ltd. ("we", "us", or "our") operates the creditgroup.ca website. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.
2. Information Collection
We collect several types of information for various purposes:
- Personal Information: Name, email address, phone number, date of birth, gender, and mailing address
- Financial Information: Banking details required for payment processing (institution number, transit number, account number)
- Usage Data: Information about how you access and use our website
- Device Information: IP address, browser type, and device identifiers
3. Use of Information
We use the collected information for:
- Providing and maintaining our credit counselling services
- Processing membership applications and payments
- Communicating with you about your account and services
- Improving our services and user experience
- Complying with legal obligations
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and secure storage practices.
5. Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our business
- Payment processors for handling transactions
- Legal authorities when required by law
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for data processing
- Lodge a complaint with a supervisory authority
7. Cookies
We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie settings through your browser preferences.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Credit Group Ltd.
Email: privacy@creditgroup.ca